The author would like to thank Tony Walton, Ashish Raj, and H.M. Basavaraj, who made such valuable contributions to the visual aspects of this webtext. The author also thanks the project stakeholders who participated in the research reported here, as well as the Microsoft Research Technology for Emerging Markets research group, M. Haselkorn, B. Kolko, C. Lee, and K. Toyama for their support of this work.
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